FAQ
[/col][/row] [row label=”Questions” h_align=”center”][col span=”10″ span__sm=”12″ span__md=”12″ align=”left”][divider width=”100%” margin=”3em” color=”rgb(9, 14, 29)”][row_inner label=”Question Wrapper: 1″ style=”collapse”][col_inner span=”4″ span__sm=”12″ span__md=”12″][featured_box img=”500520″ pos=”left” font_size=”large” margin=”0px 0px 30px 0px” icon_color=”rgb(168, 28, 28)”]Shipping
[/featured_box][/col_inner] [col_inner span=”8″ span__sm=”12″ span__md=”12″ align=”left”][accordion][accordion-item title=”What if I need to cancel or modify my order?”]Please Contact us ASAP at support@healinglama.com and we will take care of it.
[/accordion-item] [accordion-item title=”Shipping within USA.”]Shipping within United States.
All US orders are shipped from our warehouse in Mason, Ohio.
- All orders ~ FREE SHIPPING. (USPS Priority Mail or First Class Package.)
- Expedited Orders ~ (USPS EXPRESS NEXT DAY DELIVERY) Extra $44.00
Shipping to Canada:
Any size orders – $12.99 FLAT RATE (USPS First Class Package.)
Shipping to Rest of the World:
Will be calculated at checkout.
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[/featured_box][/col_inner] [col_inner span=”8″ span__sm=”12″ span__md=”12″ align=”left”][accordion][accordion-item title=”Payment”]We accept major credit cards via stripe. We do not store your credit card information. These are handled by stripe themself.
Our site is SSL Secured. We utilize the latest SSL technology and Mcfee Secure to ensure your shopping experience is a safe and positive one.
Returns
[/featured_box][/col_inner] [col_inner span=”8″ span__sm=”12″ span__md=”12″ align=”left”][accordion][accordion-item title=”Returns and Refunds”]Our return policy is short and simple. There are no fine prints. 100% Satisfaction Guaranteed.
If you are not satisfied with your purchase, just let us know within 30 days from the order delivery date and we will send you a prepaid shipping label to return the item/s.
Please note: Free returns are only for USA. We Donot Offer Free Returns For International or Canadian Orders unless its a mistake from our part. For these returns buyers must pay return shipping charges.
Once return is received, refund will be processed to your original method of payment. It might take few days for the refund to show up in your account.
Gifts Cards can not be returned and purchases made thru gift cards are refunded to a gift card balance.
Although it is not required to tell us the reason for your return, we highly appreciate, if you would like to share it with us. This will help us figure out any shortcomings in our product quality or customer service.
For return request, please email us at support@healinglama.com
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Still have a question?
Please contact us for more information.
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